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Careers

St. Eugene Golf Resort & Casino is always on the lookout for knowledgeable and enthusiastic individuals who are seeking employment in hospitality. For all career inquiries, please email us at: careers@steugene.ca Click below to see what positions are currently available.

Casino

Casino Guest Services Representative – On Call / Relief

Job: Casino Guest Services Representative – On Call/Relief 

 Job Purpose:

The Guest Services Representative works to ensure all St. Eugene Golf Resort & Casino customers receive the utmost in excellent customer service by greeting and addressing any questions, comments, or concerns of the customer including assisting the guest services supervisor/Manager with customer correspondence. This position is responsible for performing basic office functions such as;  answering interoffice, local and long distance calls in a courteous manner;  answering customer inquiries with respect and courtesy and direct calls to appropriate personnel and departments;  making various promotional announcements using a public address system;  responsible for processing Player’s Club applications accurately and entering Player’s Club information into the computer accurately and in a timely manner;  explains Player’s Club rules, policies, promotions and special events to customers; be able to prepare written reports on incidents or discrepancies;  handle all information acquired with a high level of confidentiality; reception and shipping and receiving packages; ensure that policies and procedures are followed for jack pot winners;  responsible for all administration and preparation of the Casino portion of bus tours; ensures that the Shuttle Bus Driver keeps to the shuttle schedule as well as informing them of any special stops;  Carry out other duties as assigned by the Guest Services Supervisor.

Qualifications

Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. The successful candidate will have experience providing excellent customer service in person and over the telephone and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess data entry experience. Must be 19 years of age in order to work in the Casino.

 Competencies

  • Demonstrate a high level of guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
  • Superior written and oral Communication skills with a highly approachable and enthusiastic personality
  • Ability to accurately handle and balance cash or monetary transactions.
  • Has the ability to analyze problems systematically, organizing information and identifying key factors and key cause in order to generate solution
  • Demonstrates a positive attitude, initiative and adaptability/flexibility
  • Ability to develop and maintain collaborative working relationships with others assisting to define and work toward team goals.
  • Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.
  • Knowledge of Microsoft Office computer applications
  • Organizational and office skills
  • Sales and merchandizing skills
  • Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and Surrounding area.

 

Conditions of Employment

Must have a flexible schedule and be able to work late night shifts, weekend, as well as federal and civic holidays. Must apply for, receive and maintain a Gaming License from GPEB. Will require or need to obtain a Serving it Right Certificate. Must be physically able to lift light objects (tools and equipment are available for heavier loads).

 Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is August 18, 2017 at 12:00 Noon.  Applications may be submitted by email, mail, or fax to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

 

Fax:  (250) 420-2001

E-mail:  careers@steugene.ca

Please insert “Casino Guest Services” in the subject line of email.

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

 

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Restaurant And Other F&B

Food & Beverage Supervisor – Full Time

Job: Food and Beverage Supervisor- Full Time

Department: Food and Beverage

Job Purpose 

This position is a supervisory position where you would supervise and ensure servers professionally serve food and beverage in the lounge, restaurants and catering functions, ensuring a high level of guest satisfaction. You would trouble shoot and ensure guest satisfaction if a guest concern arises, communicating any problems that may occur and making sure any issues have the appropriate follow up. The position would require assistance in managerial functions such as beverage inventory counts, scheduling and payroll and the ability to offer solutions to make operations in the banquets and other outlets run smoothly. You may be called on to be the “go to person” if problems or issues occur at night when there may not be other managers available, this would require a high level of problem solving and knowledge of the hotel and other departments. You would coordinate closely with the Sales department and kitchen to ensure special functions needs are met

Qualifications 

Candidates must have Grade 12 with a minimum of 3 years supervisory experience or an acceptable combination of related experience, education and/or training. A related Post Secondary diploma or certificate would be an advantage. Must have or the ability to get a Serving it right and food safe certificate. Previous hotel golf course or Casino experience would be an asset.

Competencies 

  • Ability to develop, cultivate and lead a team.
  • Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed.
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Demonstrates accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn.
  • Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
  • Knowledge of Microsoft Office computer applications
  • Higher knowledge of food and beverage and wine
  • Knowledge of the accounting aspects of food and beverage with the appropriate mathematical skills

Conditions of Employment: 

Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends. Must be able to deal with challenging guests while following BC Liquor laws.

Application Process: 

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is September 11, 2017 by 12:00 Noon. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf Resort Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

Fax: (250) 420-2001

E-mail: careers@steugene.ca

Please state “F&B Supervisor” in subject line. 

Other Information: 

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted 

Steward – Full Time

Job: Steward Full Time 

Job Purpose: The role of the Steward is to provide fast and effective cleaning of all kitchen utensils, dishware glassware and pots, and to ensure the kitchen area remains clean and tidy. Once the dishes, pots and pans have been cleaned, the Steward must make sure they have been properly stored and organized so that other kitchen workers will have immediate access to them. When working the closing shift the Steward is responsible for taking out the garbage and making sure it is secure inside of the Dumpsters. You would also be required to sweep floors, mop and make sure the dish-washing area is clean neat and organized. You would make sure no food scraps are left on the cabinets, sinks, tables or dish-washing equipment. All food areas would be wiped down and sanitized.

Stewards have to make sure they observe all of the food-safety requirements established by this organization. At times, Stewards are called on to assist the cook with certain procedures and techniques regarding food preparation and service. You would provide service and attention to the back storage areas, as well as the coolers and freezers.

Qualifications: Must have a Food Safe Certificate, WHIMIS certificate is considered an asset. Previous experience would be an advantage.

Competencies 

  • Demonstrates the ability to communicate effectively, both orally and in writing
  • Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and is team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change
  • Demonstrated knowledge of food safe and sanitation procedures
  • Ability to adhere to a cleaning schedule
  • Knowledge of safe chemical handling such as oven cleaner and general cleaning solutions, that help sanitize a kitchen area

Conditions of Employment: 

A Steward should be able to bend, kneel or stoop, so they can pick up items such as loads of dishes and other kitchen tools, machinery and food preparation equipment. A Steward must have the ability to lift up to 50 pounds during the course of the day; equipment is available for heavier loads. Stewards must be able to tolerate the heat when dish-washing machines are running Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays

Application Process: 

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of application is September 5, 2017 by 12 Noon. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

Fax: (250) 420-2001

E-mail: careers@steugene.ca

(Please quote Steward F/T in the subject line)

Other Information: 

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted 

Junior Sous Chef – Full Time

Job: Junior Sous Chef – Full Time

Job Purpose: While maintaining a high level of professionalism the Jr. Sous Chef will assist in performing supervisory responsibilities such as planning, assigning and directing work; conducting training programs, evaluating performance and handling team member relations matters. The position would assist in ensuring that the Kitchen is properly staffed and trained to meet food service requirements. You would enforce performance standards, policies and procedures such as consistency in standard portion sizes, cooking methods and quality standards while ensuring compliance with food and kitchen-related safety and health regulations. The position would require you to conduct monthly stock inventories of food and supplies in the kitchen and to handle store and rotate all products properly. You would also oversee line and prep stations to ensure that all ingredients and necessary component for menu items to be prepared during the shift are ready at the start of the shift. The Junior Sous Chef would cook and or assist line cooks in cooking great food in a speedy organized manner and assumes 100% responsibility for quality of products served. You would perform an ongoing public relations role with patrons and ensure appearance and mannerisms are professional and in accordance with Resort requirements. An ongoing collaboration with other departments such as sales and catering would be required in order to ensure all guest needs are met. Would assume 100% of the Executive and Sous Chef’s functions in his/her absence.

Qualifications 

A minimum of 3 years’ supervisory experience or an acceptable combination of related experience, education and/or training. Must have journey man papers or be a Red Seal. Must have a food safe certificate, Serving it Right Certificate would be an advantage. Previous hotel experience would be an asset.

Competencies 

  • Ability to develop, cultivate and lead a team
  • Ability to schedule staff according to service requirements
  • Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
  • Knowledge of Microsoft Office computer applications
  • Higher knowledge of food and beverage
  • Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
  • The ability to display creativity in food preparation and presentation
  • Knowledge of the accounting aspects of food and beverage with the appropriate mathematical skills

Conditions of Employment:

You must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. You must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process: 

St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is September 5, 2017 by 12 PM. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

Fax: (250) 420-2001

E-mail: careers@steugene.ca

Please quote “Junior Sous Chef” in the body of the email

Other Information: 

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted 

First Cook – Full Time

Job: First Cook – Full Time 

Job Purpose: This position requires a higher knowledge of food preparation. You would assume 100% responsibility for the quality of products served by yourself and junior team members on the line. You would ensure that yourself and junior team members know and comply consistently with the Kitchen’s Tasks designated by the other managers or supervisors and are completed as per the kitchen standards and procedures. You would be required to inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices as well as the storing and rotating of products. Should any conflicts arise with Servers or the food served you would need to resolve the issue in a tactful and non- confrontational manner; guest service would be of the utmost concern. You would also assist in food prep assignments during off-peak periods. At the end of the evening you would assist and make sure that the kitchen is closed properly, following the kitchen checklist for kitchen stations. Attendance at scheduled employee meetings would give you the opportunity to bring suggestions for improvements. An on going collaboration with other departments such as sales and catering would be required in order to ensure all guest needs are met.

Qualifications 

A minimum of 2 years cooking experience in a Hotel or Resort style Kitchen or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies 

  • Ability to develop, cultivate and lead a team
  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
  • Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
  • Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
  • Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Knowledge of Microsoft Office computer applications
  • Higher knowledge of food and beverage
  • Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
  • The ability to display creativity in food preparation and presentation

Conditions of Employment: 

Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process: 

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is September 5, 2017 by 12 Noon. Applications may be submitted by fax, email, or mail,

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

Fax: (250) 420-2001

E-mail: careers@steugene.ca

(Please quote First Cook in the Subject Line)

Other Information: 

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted