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Careers

St. Eugene Golf Resort & Casino is always on the lookout for knowledgeable and enthusiastic individuals who are seeking employment in hospitality. For all career inquiries, please email us at: careers@steugene.ca Click below to see what positions are currently available.

Casino

Casino Guest Services Representative – On Call / Relief

Job Purpose:
The Guest Services Representative works to ensure all St. Eugene Golf Resort & Casino customers receive the utmost in excellent customer service by greeting and addressing any questions, comments, or concerns of the customer including assisting the guest services supervisor/Manager with customer correspondence. This position is responsible for performing basic office functions such as; answering interoffice, local and long distance calls in a courteous manner; answering customer inquiries with respect and courtesy and direct calls to appropriate personnel and departments; making various promotional announcements using a public address system; responsible for processing Player’s Club applications accurately and entering Player’s Club information into the computer accurately and in a timely manner; explains Player’s Club rules, policies, promotions and special events to customers; be able to prepare written reports on incidents or discrepancies; handle all information acquired with a high level of confidentiality; reception and shipping and receiving packages; ensure that policies and procedures are followed for jack pot winners; responsible for all administration and preparation of the Casino portion of bus tours; ensures that the Shuttle Bus Driver keeps to the shuttle schedule as well as informing them of any special stops; Carry out other duties as assigned by the Guest Services Supervisor.

Qualifications:
Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. The successful candidate will have experience providing excellent customer service in person and over the telephone and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess data entry experience. Must be 19 years of age in order to work in the Casino.

Competencies:
• Demonstrate a high level of guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
• Superior written and oral Communication skills with a highly approachable and enthusiastic personality
• Ability to accurately handle and balance cash or monetary transactions.
• Has the ability to analyze problems systematically, organizing information and identifying key factors and key cause in order to generate solution
• Demonstrates a positive attitude, initiative and adaptability/flexibility
• Ability to develop and maintain collaborative working relationships with others assisting to define and work toward team goals
• Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations
• Knowledge of Microsoft Office computer applications
• Organizational and office skills
• Sales and merchandizing skills
• Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and Surrounding area.

Conditions of Employment:
Must have a flexible schedule and be able to work late night shifts, weekend, as well as federal and civic holidays. Must apply for, receive and maintain a Gaming License from GPEB. Will require or need to obtain a Serving it Right Certificate. Must be physically able to lift light objects (tools and equipment are available for heavier loads).

Application Process:
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is February 22, 2018 at 12:00 Noon. Applications may be submitted by email, mail, or fax to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please insert “Casino Guest Services” in the subject line of email.

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.
We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

Relief Surveillance Operator

Job: Relief Surveillance Operator
Department: Surveillance

Job Purpose:
Surveillance Operators observe and report. Surveillance protects Assets, Staff, and Patrons.
Live monitoring and recorded footage provide the tools to:
Ensure the physical security of the premises; Detect and deter undesirable and unlawful behaviours; Protect the integrity of Gaming Operations and Financial Transactions; Be vigilant in observing all areas of the casino and report all procedural infractions and criminal activity to the appropriate person/department; Be diligent in monitoring all company assets; Perform close watch duties as assigned;. Maintain up to the minute, detailed, and accurate logs; All other related duties assigned;
In order to be effective in this position it is a requirement to maintain up-to-date working knowledge of procedures and policies for all departments and maintain familiarity with gaming law, regulations, and company policies and procedures.

Qualifications:
Must be 19 years or older in order to work in the Casino
Minimum of Grade 12 or equivalent
Related security or law enforcement experience an advantage

Competencies:
• Must be computer literate
• Effective mathematics/analytical and communication skills
• Have manual dexterity
• Good eye-to-hand coordination
• Specific vision abilities include close vision, colour vision, and ability to adjust focus
• Must be able to read small characters on computer/video monitors in dimly lit conditions
• Working knowledge of DVD/CD Burning software and Microsoft Windows Software
• Must be able and willing to climb ladders of up to 10 metres
• Be able to multi-task, i.e. be able to focus on more than one computer screen at a time or hear multiple radio broadcasts
• The ability to document events
• Be able to communicate effectively, using the correct protocol over a radio
• Must have a good memory as this position requires significant use of memory
• Must be able to maintain confidentiality at all times
• Ability to accurately follow direction
• Have a solid work ethic
• Investigative skills

Conditions of Employment:
Must be able to work shift work which includes days, evenings, and weekends and statutory holidays as required. The work is in a small separated space without windows. The work requires sitting for long periods of time. The Surveillance Operator adheres to and implements all Policies, Procedures, Regulations and Directives of BCLC, GPEB, and SEM Resort Ltd. Partnership. Must apply for, receive and maintain a Gaming License from GPEB.

Application Process:
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications and salary expectations. Deadline for receipt of applications is March 2, 2018 at 12:00 Noon. Applications may be submitted by email, mail, or fax to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
{Please quote “surveillance operator” in the subject line of email}

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Drop Team Member – Relief

Job Purpose: A drop team member is responsible for the efficient count and drop collection of all currency in the Casino and the accurate accountability of such items. Following training you would ensure that you adhered to BCLC, GPEB and SEM policies and procedures.

Qualifications: Experience involving various clerical tasks such as cash handling and computer data input or an acceptable combination of related experience, education and or training would be considered an asset.

Competencies:
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully
• Knowledge of basic accounting principles and practices and strong mathematical skills.
• Knowledge of Microsoft Office computer applications
• Following training the ability to produce accurate reports

Conditions of Employment:
Must be able to work early morning shifts and be available to work Thursdays and Sundays. Will be required to pull, lift and carry objects up to 35lbs and push and pull relatively heavy trollies. You would be required to stand for extended periods of time. Must have or the ability to acquire a Serving it Right Certificate and will be required to obtain a Gaming Policy and Enforcement Branch (GPEB) tag. Candidates must be 19 years or older in order to work in the Casino.

Application Process:
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is February 22, 2018 by 12:00 PM.

Applications may be submitted by fax, email, or mail to:
St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
{Please insert “drop team” in the subject line of email}

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

Restaurant And Other F&B

Second Cook – Full Time

Job: Second Cook – Full Time

Job Purpose: This position would require you to work on the line producing food that complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures; either in the club house kitchen or the main kitchen. You would be required to assist in food prep in off peak periods. You would ensure that all safe food handling and safety policies and procedures are followed at all times. This position would require that you have a firm grasp of cooking Fine Dinning and Lounge style food and be able to assist the First Cook on the hot side or produce food unaided on the cold side. You must be able to communicate clearly with managers, kitchen staff and servers in a non-confrontational manner. An understanding of food rotation and the stocking and maintaining sufficient levels of food products at line stations to assure a smooth service period would be needed.

Qualifications: A minimum of 3 years cooking experience or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies:
• Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
• Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
• The ability to display creativity in food preparation and presentation
• The ability to determine which kitchen equipment or tools should be used for which jobs, with the ability to operate the equipment or tools in a safe manner

Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is February 26, 2018 by 12 Noon. Applications may be submitted by fax, email or mail.
St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
{Please quote “Second Cook ” in the subject line}

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

First Cook – Full Time

Job: First Cook – Full Time

Job Purpose: This position requires a higher knowledge of food preparation. You would assume 100% responsibility for the quality of products served by yourself and junior team members on the line. You would ensure that yourself and junior team members know and comply consistently with the Kitchen’s Tasks designated by the other managers or supervisors and are completed as per the kitchen standards and procedures. You would be required to inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices as well as the storing and rotating of products. Should any conflicts arise with Servers or the food served you would need to resolve the issue in a tactful and non- confrontational manner; guest service would be of the utmost concern. You would also assist in food prep assignments during off-peak periods. At the end of the evening you would assist and make sure that the kitchen is closed properly, following the kitchen checklist for kitchen stations. Attendance at scheduled employee meetings would give you the opportunity to bring suggestions for improvements. An on going collaboration with other departments such as sales and catering would be required in order to ensure all guest needs are met.
Qualifications: A minimum of 4 years cooking experience and 3 years experience leading a team in a Hotel or Resort style Kitchen or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.
Competencies:
• Ability to develop, cultivate and lead a team
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
• Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
• Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
• Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of Microsoft Office computer applications
• Higher knowledge of food and beverage
• Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
• The ability to display creativity in food preparation and presentation
Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.
Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is February 26, 2018 by 12 Noon. Applications may be submitted by fax, email, or mail,
St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
(Please quote First Cook in the Subject Line)
Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Line Cook – Full Time

Job: Line Cook – Full Time

Job Purpose: The purpose of this position is to prepare and cook food and any preparation required for the line both hot and cold stations for the main kitchen, the casino outlet and the golf course outlet. This position requires a higher knowledge of food preparation. You would assume 100% responsibility for the quality of products prepared for banquets and the prep for the line. You would be required to inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices as well as the storing and rotating of products. Should any conflicts arise with Servers or the food served you would need to resolve the issue in a tactful and non-confrontational manner; guest service would be of the utmost concern. At the end of the evening you would assist and make sure that the kitchen is closed properly, following the kitchen checklist for kitchen stations. Attendance at scheduled employee meetings would give you the opportunity to bring suggestions for improvements. An on-going collaboration with other departments such as sales and catering would be required in order to ensure all guest needs are met.

Qualifications: A minimum of 2 years cooking experience in a Hotel or Resort style Kitchen or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies:
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed.
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Demonstrate the ability to be responsible, honest, loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
• Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative.
• Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn.
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Higher knowledge of food and beverage.
• Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking.
• The ability to display creativity in food preparation and presentation.

Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is February 26, 2018 by 12 Noon. Applications may be submitted by fax, email, or mail,
St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
(Please quote “Line Cook” in the Subject Line)

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted