Careers

St. Eugene Golf Resort & Casino is always on the lookout for knowledgeable and enthusiastic individuals who are seeking employment in hospitality.

Click below to see what positions are currently available.

Banquet Server - Relief

Job: Banquet Server – Relief

Job Purpose: Under the general supervision of the Banquet Supervisor or Food and Beverage Manager or Supervisor, the Banquet Server provides fast, efficient and friendly service ensuring the correct setup of rooms and the timely serving of any refreshments or meal breaks. A high level of cleanliness and organization of banquet rooms, registration areas and service area is required. You would be responsible for reporting any deficiencies in equipment or level of supplies to the Banquet Captain or outlets Manager or Supervisor. A high level of customer service is required with an ability to problem solve in order to meet last minute changes or requirements of any function and or handle guest concerns. You would also be responsible for the turnover or tear down and clean up after functions.

Qualifications: Must be 16 years or older. Must have or the ability to obtain a serving it Right Certificate, a Food Safe certificate would be considered an asset. Prior serving experience would be an advantage.

Competencies

  • Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Has the ability to operate a computerized POS
  • Basic mathematical skills with the ability to issue change without the aid of a calculator
  • Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area

Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required tools are provided for heavier items. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends. Must be able to deal with challenging guests while following BC Liquor laws.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is November 3, 2014 at 12:00 Noon. Applications may be submitted by fax, email, or mail:

Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5

Fax: (250) 489-2009
E-mail: semcareers@steugene.ca

{Please quote “Banquet Server” in subject line when emailing resume}

Other Information: We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Casino Guest Services Representative - Full-Time

Job:  Casino Guest Services Representative Full Time
Sun 9:30-15:30, Mon 9:30-1530, Tues 17:15 – 0015 Wed 17:15 – 00:15, Sat 9:30 – 17:30

Job Purpose: The Guest Services Representative works to ensure all St. Eugene Golf Resort & Casino customers receive the utmost in excellent customer service by greeting and addressing any questions, comments, or concerns of the customer including assisting the guest services Supervisor/Manager with customer correspondence. This position is responsible for performing basic office functions such as; answering interoffice, local and long distance calls in a courteous manner; answering customer inquiries with respect and courtesy and direct calls to appropriate personnel and departments; making various promotional announcements using a public address system; responsible for processing Player’s Club applications accurately and entering Player’s Club information into the computer accurately and in a timely manner; explains Player’s Club rules, policies, promotions and special events to customers; be able to prepare written reports on incidents or discrepancies; handle all information acquired with a high level of confidentiality; reception and shipping and receiving packages; ensure that policies and procedures are followed for jack pot winners; responsible for all administration and preparation of the Casino portion of bus tours; carry out other duties as assigned by the Guest Services Supervisor.

Qualifications: Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. The successful candidate will have experience providing excellent customer service in person and over the telephone and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess data entry experience. Must be 19 years of age in order to work in the Casino.

Competencies

  • Demonstrate a high level of guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
  • Superior written and oral Communication skills with a highly approachable and enthusiastic personality
  • Ability to accurately handle and balance cash or monetary transactions.
  • Has the ability to analyze problems systematically, organizing information and identifying key factors and key cause in order to generate solution
  • Demonstrates a positive attitude, initiative and adaptability/flexibility
  • Ability to develop and maintain collaborative working relationships with others assisting to define and work toward team goals.
  • Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.
  • Knowledge of Microsoft Office computer applications
  • Organizational and office skills
  • Sales and merchandizing skills
  • Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and Surrounding area.

Conditions of Employment: Must have a flexible schedule and be able to work late night shifts, weekend, as well as federal and civic holidays. Must apply for, receive and maintain a Gaming License from GPEB. Will require or need to obtain a Serving it Right Certificate. Must be physically able to lift light objects (tools and equipment are available for heavier loads).

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is November 3, 2014 by 12:00 Noon. Applications may be submitted by email, mail, or fax to:

Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5

Fax: (250) 489-2009
E-mail: semcareers@steugene.ca

Please insert “Casino Guest Services” in the subject line of email.

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

Cook (Casino) - Full-Time & Temporary (Maternity Leave) Full-Time

Job: Casino Cook – One Full Time – One Full Time Temporary (Maternity Leave)

Job Purpose: This position would require you to work in the Casino Kitchen producing food that complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures. You would be responsible for the proper rotation and monitoring of stock as well as assisting with food orders and inventory. You would ensure compliance with food and kitchen related safety and health regulations. All ingredients and necessary components for menu items to be prepared would be organized at the beginning and end of your shift, making sure that the shift following yours would be properly prepped. Keeping the Kitchen and equipment clean would also be part of your responsibilities.

Qualifications: Must have or have to ability to get Food Safe and Serving it Right Certificate. Previous cooking experience would be an advantage.

Competencies

  • Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
  • Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
  • The ability to determine which kitchen equipment or tools should be used for which jobs, with the ability to operate the equipment or tools in a safe manner

Conditions of Employment: Must have a flexible schedule and be able to work late night shifts, weekends, as well as federal and civic holidays. It will also be necessary to apply for receive and maintain a Gaming License from GPEB. Must be able to walk and stand for extended periods of time. You must be 19 years or older in order to work in the Casino.

Application Process: St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is October 28, 2014 at 12:00 Noon. Applications may be submitted by fax, email, or mail to:

Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 489-2009

E-mail: semcareers@steugene.ca
Please insert “Casino Cook” into subject line of email

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

Hotel Guest Service Agent - Relief

Job: Hotel Guest Service Agent/Night Audit/Casino Guest Service – Relief

Job Purpose: In a highly professional and courteous manner you would be responsible for managing the check in process, the stay and check out process, as well as taking room reservations over the phone or in person. When taking room reservations you would be required to use a computer based reservations system. The Guest Service Agent provides information on the Resort, including Resort amenities, room amenities and services, available room rates and packages as well as information on the surrounding area. You would be required to deal with guest concerns or issues or questions in a highly professional manner. You would perform basic accounting functions in regards to the guest’s folio, such as posting verifying and cash transactions. When working as the Night Auditor you would verify and balance daily charges for all departments to customer folios, master accounts and house accounts and makes corrections as necessary and perform cash reconciliation duties. You would verify accuracy of all postings and calculations then run computer to reset for the next day. When working in the Casino you would be responsible for performing basic office functions such as; answering interoffice, local and long distance calls in a courteous manner; answering customer inquiries with respect and courtesy and direct calls to appropriate personnel and departments; making various promotional announcements using a public address system; responsible for processing Player’s Club applications accurately and entering Player’s Club information into the computer accurately and in a timely manner as well as the sale and redemption of lottery tickets.

Qualifications: Candidate must have Grade 12, prior front desk experience and accounting experience or an acceptable combination of related experience, education and or training. A related post-secondary diploma or certificate would be an asset.

Competencies

  • Ability to accurately handle and balance cash or monetary transactions and the mathematical skills to issue change without the aid of a calculator
  • Ability to communicate information to a variety of audiences through the use of excellent written and verbal communication skills
  • Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible , honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Knowledge of general office work such as filing and recording information
  • Knowledge of computer hardware and software, including Microsoft Office computer applications
  • Have basic accounting skills

Conditions of Employment: A position of a GSA requires coverage of a range of shifts including but not limited to regular evening and weekend work, holidays, early morning, and night audit shift (graveyard).A position of a GSA is required to stand for extended periods of time and lift reasonably heavy objects on occasions. Must apply for, receive and maintain a Gaming License from GPEB. Will require or need to obtain a Serving it Right Certificate. Must be 19 years of age to work in the Casino.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is November 5, 2014 by 12:00 PM. Applications may be submitted by fax, email, or mail:

Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5

Fax: (250) 489-2009
E-mail: semcareers@steugene.ca

Please insert “GSA/Night Audit/Casino GSA” in the subject line of your email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions. We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

House Person - Full-Time

Job: House Person Full-Time

Sun 7am – 3pm,         Wed 7am – 3pm, Thurs 7am – 3pm, Fri 7am – 3pm, Sat 7am – 3pm,

Job Purpose:

Under the direction of the Housekeeping Manager or Housekeeping Supervisor and in accordance with schedule requirement, this position performs a variety of heavy and light duties associated with the care and cleaning of the Resort complex. Duties will include:

Driving a shuttle bus (small van) and performance of some bellman tasks; Cleaning of guest and staff washrooms; Cleaning of halls and all public areas including walls, windows, elevators; Shampooing and vacuuming carpeted areas; Sweeping and mopping uncarpeted areas; Cleaning and upkeep of staff areas; Receiving and distribution of all housekeeping supplies ordered; Sending and receiving laundry; Sending and receiving of dry cleaning (staff and guests); Washing of laundry (Napkins, rags, shower curtains); Pool area – checking to make sure it stays clean and towels are picked up in the evening; Handling of Lost and Found items – return and properly tag all lost and found articles in the Housekeeping Office;Assisting the front desk by taking guest requested items up to the guest rooms (such as towels, batteries for remotes etc).

Qualifications: Must have (or the ability to obtain) a valid class 4 British Columbia Driving licence in good standing in order to drive the shuttle van. WHMIS training would be considered an asset. Experience would be an advantage; however we would be willing to train.

Competencies

  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
  • Demonstrate the ability to be responsible, honest, loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
  • Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
  • Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Have the mathematical skills necessary to accurately measure cleaning fluids and chemicals
  • Need to know how to use cleaning solutions safely so they do not harm themselves or others
  • Have the ability to determine the tools and equipment need to do a job and be able to effectively operate and control the equipment.
  • Be able to follow direction and procedures and/or ask for clarification in order to achieve set cleaning standards
  • Be able to drive a small van in a safe and careful manner

Conditions of Employment: Must be able to bend, crouch, and kneel and stand and walk for extended periods of time.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is November 10, 2014 by 12 Noon. Applications may be submitted by fax, email.

Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5

Fax: (250) 489-2009
E-mail: semcareers@steugene.ca

Please quote “House Person” in the subject line of the email

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

Night Auditor - Part-Time

Job: Part Time Night Auditor         Sat/Sun 11PM – 7AM

Job Purpose: This position Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts perform daily cash reconciliation and makes corrections as necessary. You would ensure that appropriate support documentation is obtained and attached and balance departments against daily summaries and review all credit cards and vouchers and ensure they are posted correctly. After verifying the accuracy of all postings and calculations you would run the computer through nightly processing sequence to reset for the next day’s use in balancing of applicable functions. You would also be required to perform guest service agent functions such as checking guests in and out of the hotel, taking reservations and handling and managing wake up calls. It would also be necessary to be able to deal with guest concerns issues or questions in a highly professional manner.

Qualifications: Candidate must have Grade 12, prior front desk experience and accounting experience or an acceptable combination of related experience, education and or training. A related post-secondary diploma or certificate would be an asset.

Competencies

  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
  • Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
  • Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
  • Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Accounting skills with the ability to accurately handle and balance cash or monetary transactions
  • Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.
  • Knowledge of general office work such as filing and recording information
  • Knowledge of computer hardware and software, including Microsoft Office computer applications
  • Ability to work with little or no supervision

Conditions of Employment: A position of a Night Auditor is required to stand for extended periods of time, lift reasonably heavy objects on occasions and do repetitive tasks with few breaks scheduled. You must be available to work graveyard shifts (11PM -7AM) weekends and holidays.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is November 5, 2014 by 12 Noon. Applications may be submitted by fax, email, mail, or in person to:

Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5

Fax: (250) 489-2009
E-mail: semcareers@steugene.ca

Please quote “Night Audit” in the subject line of the email.

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions. We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Security Officer (Casino) - Part-Time

Job:  Security Officer – Part Time

Department:  Casino Security

Job Purpose: This position insures the protection and preservation of Casino guests and employee property and maintains a safe and secure environment for guests and employees. You will be responsible for identifying and dealing with breaches of Casino of the Rockies policies and procedures and criminal activities. You will listen for and respond to any transmissions from surveillance, alerting them to any problem guests or situations with accurate locations, alerting them to the status on the floor. Maintain current and thorough knowledge of the resorts emergency and life safety procedures and assist in any first aid requirements, handle crowd control, building evacuations, power outages etc. You would also provide excellent customer service by greeting customers, answering their questions and providing them with information on gaming issues and promotional events. Will also perform minor maintenance and repair as requested and securing and logging lost and found items

Qualifications: Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. The successful candidate will have experience providing excellent customer service. Preference may be given to candidates who possess experience in security; BST 1 & 2 would be an advantage. Level 1 first aid would be considered an advantage. An acceptable combination of education, related training and/or experience may be considered.

Competencies

  • Conflict resolution skills
  • Demonstrates a significant degree of knowledge in security practices, policies and procedures
  • Demonstrates the ability to communicate effectively, both orally and in writing.
    Ability to communicate effectively over a radio
  • Have the ability to analyze problems systematically, organizing information and identifying key factors and key causes in order to generate solutions
  • Ability to conduct and accurately record thorough investigations
  • Knowledge of safety and first aid
  • Demonstrates a positive attitude and initiative.
  • Demonstrates a high level of tolerance and self control

Conditions of Employment: You will be required to obtain and maintain a gaming employee certificate of registration from the British Columbia Gaming Policy and Enforcement Branch, as well as a Level One First Aid certificate and a Serving it Right certificate. You will be required to work shift work which includes days, evenings and weekends. Successful candidates will be required to take and pass training such as Gaming Security Officer Training Program Certificate, as specified both internally and by BCLC for Security officer. Candidates must be 19 years or older in order to work in the Casino.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is November 6, 2014 at 12:00 Noon. Applications may be submitted by email, or fax.

Eugene Golf, Resort & Casino
7731 Mission Road
Cranbrook BC, V1C 7E5

Fax: (250) 489-2009
E-mail: semcareers@steugene.ca

{Please quote Casino Security in subject line if emailing resume}

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

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